Patients, Providers, and Policymakers Agree: Telehealth Supports Lower Cost of Care and Must be Protected

Oct 11, 2022

Access to Virtual Care Helps to Lower Health Care Costs and Largely Replaces In-Person Visits

The Congressional Budget Office is, according to Inside Telehealth Policy, “still weighing whether telehealth is additive or substitutive.” However, the facts make clear that telehealth is often a replacement for in-person care and offers cost-savings for patients and providers, as evidenced by multiple recent studies:

  • Telehealth is effective for treating many patients with chronic conditions. According to an analysis of “20 clinical trials conducted between 2013 and 2021 that tested telemedicine’s ability to either replace or enhance the usual care a patient would receive through office visits,” telehealth “generally provided care as good as in-person care, and sometimes was even better.” (Annals of Internal Medicine, Video Teleconferencing for Disease Prevention, Diagnosis, and Treatment, February 2022)

Lawmakers have also spoken out, sharing stories that they have experienced, or have heard from their constituency regarding the cost-saving impact of telehealth:

U.S. Representative Gregory Murphy (R-NC):In my surgical practice I see patients from two hours north, two hours south, and sometimes five hours east on the eastern North Carolina coast. So many of my patients who come from purely eastern North Carolina — rural eastern North Carolina can’t even afford gas to travel these distances much less across town…These individuals need to be able to access telehealth because they have to travel long distances and don’t have the resources they need to be able to access physician care.”

U.S. Senator Brian Schatz (D-HI): “Telehealth is the future of health care. It saves money and improves health outcomes.”

U.S. Representative Michael Burgess (R-TX): “It’s one of those things you pick up on right away, patients are never shy about telling you that “Hey wait, this is great, do you mean I can get this solved over the telephone or computer visit and I don’t have to hire a babysitter, don’t have to miss work, I don’t have to pay your exorbitant parking in your parking garage.” I mean there is a lot of potential savings downstream of us fixing this problem permanently.”

U.S. Senator Roger Wicker (R-MS): “Connecting people with medical professionals through telehealth and remote patient monitoring provides quality and timely care, helps seniors manage their health, and delivers cost savings.” 

U.S. Representative Mike Thompson (D-CA): “Telehealth has been a game changer during the Coronavirus pandemic, ensuring that patients can continue to get care while reducing the spread of the virus during routine medical visits. However, patients could face an abrupt end to the practice once the pandemic is over, even though it’s long been a proven and cost-effective way to get care.” 

The momentum for telehealth protections and their cost-saving benefits has been rapidly expanding. We call on Congress to harness this momentum and make permanent telehealth reform to protect the access that millions rely on.


Telehealth Access for America (TAFA) is a public education campaign supported by leaders in health care committed to better care, expanded patient choice, and protecting access to critical telehealth services. Learn more and take action today at